@article{Obasi_Kalu_2022, title={Reader services’ operational environment and staff satisfaction in Nigerian university libraries}, volume={20}, url={http://mbjlisonline.org/index.php/jlis/article/view/179}, abstractNote={<p style="text-align: justify;">This paper takes a cursory look at reader services in university libraries in Nigeria. It x-rays the structure, services as well as the challenges of reader services in Nigeria universities as they affect staff satisfaction. The paper did a review of the past and current scenario of the conditions in which staff of the reader services in university libraries have been carrying out their calling of service provision and noted that situations were precarious most of the times and presently have not improved in any remarkable way. Dimensions of service environment of the staff in this division of the library were identified to include their physical and mental work environments, work tools, staff strength and workload. The paper posits that these variables, if they are not given adequate attention, have the capacity to push back the frontiers of quality reader services provision, due to staff dissatisfaction. The paper recommends such things as appreciation and good staff relations among others as strategies for motivating the staff to be their best in a work environment that is yet far from the ideal.</p>}, journal={MiddleBelt Journal of Library and Information Science}, author={Obasi, N.F.K. and Kalu, A.U.}, year={2022}, month={Nov.} }