UTILIZATION OF INTERNET INFORMATION RESOURCES AND EFFECTIVE SERVICES DELIVERY BY PUBLIC UNIVERSITY LIBRARIANS IN SOUTH-EAST, NIGERIA

Abstract

This study investigated the public university librarians' utilization of Internet/online information resources (IIR) for effective services delivery in public university libraries in South-East, Nigeria. To guide the study, two objectives, and two research questions were used. Descriptive survey was adopted for the study. The population of the study was 174 professional public university librarians. Total census was used for the study; hence there was no sampling. The instrument of data collection was the questionnaire. Validated copies of the questionnaire were tested for reliability using Cronbach Alpha, and the reliability coefficient obtained was0.94, confirming its reliability. The 174 copies of the questionnaire were administered to the respondents through the help of research assistants; one from each State of the South-East; with 157 copies were returned, representing 90% return rate. Data was analyzed using descriptive statistics of mean frequency count and standard deviation. The mean was used for answering the research questions. The result showed the grand mean at 2.85 level of acceptance by the respondents and agreeing conclusively that the utilization of Internet/online information resources is quite potent for effective services delivery in public university libraries in South-East, Nigeria, with enormous benefits derivable. Hence the study recommends that university librarians should aptly direct for the utilization of Internet/online information resources for effective services delivery accordingly.